DEWALT DW960K-2 Heavy-Duty 3/8-Inch 18-Volt Ni-Cad Cordless Right Angle Drill
by DEWALT
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List Price: Our Price: $182.00 You Save: $164.41 (47%) Availability: Usually ships in 1-2 business days Buy Used: from $157.95 (click here) Category: Tools See more product details |
Product Details
Manufacturer: DEWALTModel: DW960K-2
Product features:
- Low-speed mode delivers 0 to 500 RPM for 310 in./lbs. of torque
- High-speed mode delivers 0 to 1,500 PRM for 80 in./lbs. of torque
- Unique design and multi-grip trig offer extreme versatility in tight or awkward spaces
- 3/8-inch chuck is compatible with a wide range of bits for ease of use
- Includes one-hour charger, two 18-volt batteries, screwdriver bit, kit box, and 3-year limited warranty.
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Tools and Hardware Reviews of DEWALT DW960K-2 Heavy-Duty 3/8-Inch 18-Volt Ni-Cad Cordless Right Angle Drill
Customer Review: Batteries not as pictured
Summary: 4 Stars
Buyers beware! The picture of this item shows 2 XRP batteries are included. This item DOES NOT come with XRP batteries - they are the old, standard batteries. If you don't mind the old batteries (40% less power/time), then order this drill. The drill itself performs very well despite the battery confusion.
I called Amazon Tech Support (in India) and was told they would investigate the situation and send me an email with a solution. I waited a week and called them again. The rep looked through the notes and said it had been determined that if I reordered the same item, it would still come with the standard batteries. HOWEVER, after speaking with a supervisor, the tech said they would make a special exception for me. They told me to order the 2-pack of XRP batteries separately, and I would be refunded for the amount of that purchase. Not only that, but I could keep the original batteries that came with the drill. I gave the tech the exact item number of the batteries I was going to order, and he supposedly put it in the notes. I'll believe the refund when it happens, but I did order the batteries and am waiting to see what happens.
An interesting thing happened when I ordered the batteries: the item said free Super Saver Shipping; however, when I checked out it insisted that the cheapest shipping was going to be $26.95 (2nd Day Air to Hawaii). I emailed an inquiry regarding this and was told that things like Tools, Garden Supplies, etc. were not eligible for free shipping to Hawaii. OK, but the original drill and battery combo was, in fact, sent free with Super Saver Shipping. Go figure...
UPDATE: March 31, 2009
I received the XRP batteries that I was told to order and was charged for them plus shipping. I called Amazon again and spoke to someone who sounded like he was actually in the U.S.. After explaining the situation to him, he said I should not have been charged for the new batteries and that he would credit that amount immediately. He also said he would send over a confirming email within 10 minutes. Well, that was 5 days ago and there was no confirming email and no refund to my credit card.
I called again (India, this time) and was told this time that there was no record of any refund being given; however, if I could return the original batteries that came with the drill, they would refund me the entire amount of the drill. Rather than arguing with the rep and confusing things even more, I said OK, and she sent me an RMA and mailing label. I will now return the original batteries and wait to see what happens. I don't have high hopes of anything happening, so I'm calling my credit card company to put a hold on those charges until this all gets settled. What an incredible mess!
UPDATE: April 16, 2009
No refund has shown up on my credit card statement for the batteries. I also had to return two other items that were not what I ordered - clearly their mistake - and I have not received a refund for those either. I put a hold on all credit card payments I made to Amazon for these products until this gets straightened out. These are the first items I ever returned to Amazon.com, and I'm beginning to think their returns department is totally incompetent.
More DEWALT DW960K-2 Heavy-Duty 3/8-Inch 18-Volt Ni-Cad Cordless Right Angle Drill Customer Reviews:
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Description of DEWALT DW960K-2 Heavy-Duty 3/8-Inch 18-Volt Ni-Cad Cordless Right Angle Drill
DEWALT DW960K-2 Heavy-Duty 3/8-Inch 18-Volt Ni-Cad Cordless Right AnglA unique tool that makes it easy to work in tight, awkward spaces without sacrificing power, the DW960K-2 Right Angle Drill is a member of DeWalt's 18-volt power tool system. Featuring two distinct modes for project-specific performance, a low mode that delivers 0 to 500 RPM for 310 in./lbs. of torque and a high mode that delivers 0 to 1,500 RPM for 80 in./lbs. of torque, this heavy duty tool performs well in a wide range of applications. Also offering a 3/8-inch chuck that is compatible with a large compliment of drill bits and a multi-grip design that forefronts a three-position rubber paddle switch for maximum versatility and close quarters, this drill driver comes with a one-hour charger, two 18-volt batteries, a screwdriver bit, and a heavy-duty kit box for easy transport and storage. It is backed by a 3-year limited warranty.
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